Privacy Policy – MD Property Solutions

1. Introduction

Welcome to the privacy policy of MD Property Solutions ("we", "us", or "our"). We are committed to protecting your personal data and respecting your privacy.

This policy explains how we look after your personal data when you visit our website or use our housing and support services (including Specialist Supported Housing and Private Housing support), and it tells you about your privacy rights and how the law protects you.

2. Who We Are

MD Property Solutions is the data controller responsible for your personal data.

Contact Details:

Full Name of Legal Entity: MD Property Solutions
Email Address: info@mdpropertysolutions.co.uk

3. The Data We Collect About You

We collect various types of personal data depending on whether you are a website visitor, a prospective tenant/resident, or a landlord.

Identity Data: Names, date of birth, marital status, gender.
Contact Data: Billing address, delivery address, email address, and telephone numbers.
Financial Data: Bank account details and payment card details (for rent or landlord payments).
Transaction Data: Details about payments to and from you and other details of services you have purchased from us.

Special Category Data (Sensitive Information)

Due to the nature of our Supported and Specialist Supported Housing services, we may also collect "Special Category Data" to ensure your safety and provide appropriate support. This may include:

Information about your physical and mental health.
Details regarding domestic abuse or safeguarding concerns.
Ethnic origin (for equality monitoring).
Criminal convictions and offences (for risk assessment and safeguarding).

We only collect this data when it is necessary for providing social protection, safeguarding, or with your explicit consent.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we use it in the following circumstances:

Performance of a Contract: To assess your housing application, manage your tenancy, or provide landlord services.
Legal Obligation: To comply with safety regulations, right-to-rent checks, and housing laws.
Vital Interests: In emergency situations (e.g., medical emergencies or immediate safeguarding risks) where we need to protect your life or safety.
Legitimate Interests: To run our business effectively and prevent fraud.

5. Sharing Your Personal Data

We may share your personal data with specific third parties to facilitate our services:

Local Authorities & Social Services: For housing benefit claims, safeguarding, and support coordination.
Healthcare Professionals: If part of your support plan (e.g., GPs, mental health teams).
Contractors: For property maintenance and repairs.
Landlords: If we are acting as a managing agent for a private tenancy.
Professional Advisers: Lawyers, bankers, auditors, and insurers.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. Access to your personal data is limited to those employees, agents, and partners who have a business need to know.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Withdraw consent.

To exercise any of these rights, please contact us at info@mdpropertysolutions.co.uk.